BetPro Live Privacy Policy — How We Protect Your Data

1Who We Are

BetPro Live is an online sports betting and gaming platform operating at betprolive.onl. We provide Pakistani players with access to cricket and PSL sports betting, live casino games, fish games, slots and related promotional services.

When you register an account, make a deposit, place a bet or contact our support team, BetPro Live processes personal data to deliver those services to you. This Privacy Policy describes how that processing works and what it means for you as a player.

If you have questions about this policy or about how your data is handled, you can contact our support team at any time via live chat on the platform, or by email at the address listed in the footer of this page.

2Data We Collect

BetPro Live collects personal data in several ways — directly from you when you register or interact with the platform, automatically through your use of the site and app, and in some cases from payment providers when transactions are processed.

We do not collect sensitive personal data such as religious beliefs, political opinions or biometric data. If identity verification requires a CNIC scan, that document is used solely to confirm your identity and age — it is not stored beyond the verification process once confirmed.

3How We Use Your Data

BetPro Live uses the personal data we collect for specific, legitimate purposes directly related to running the platform and serving you as a player. We do not use your data for purposes that are unrelated to the services you have signed up for.

• To create and manage your BetPro Live account, including verifying your identity and age.
• To process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast and bank transfer.
• To settle sports bets on cricket, PSL, football, esports and other markets accurately and in line with our Terms and Conditions.
• To detect and prevent fraud, bonus abuse, duplicate accounts and other prohibited activity.
• To send you transactional communications — deposit confirmations, withdrawal updates, account security alerts.
• To send promotional communications about bonuses, PSL offers and new games — only where you have opted in.
• To improve the platform experience by analysing how players navigate the site and interact with games.
• To respond to support queries and resolve account disputes.
• To comply with responsible gaming obligations — for example, monitoring for signs of problem gambling patterns where tools like self-exclusion or deposit limits have been activated.

We rely on contract performance as the legal basis for processing data that is necessary to deliver the service you have registered for. For marketing communications, we rely on your consent — which you can withdraw at any time.

4Payments & Financial Data

All payment transactions on BetPro Live are processed in PKR. We support JazzCash, Easypaisa, Raast, bank transfer and select debit/credit cards and mobile wallets. Payment processing is carried out directly through each provider's secure infrastructure.

BetPro Live does not store your full payment credentials. We retain only the information required to identify the payment method associated with your account for withdrawal purposes — such as the last few digits of a wallet number or a bank account reference. This is a standard anti-fraud and withdrawal routing measure.

• Your JazzCash or Easypaisa PIN is never transmitted to or stored by BetPro Live.
• Full bank account numbers and card numbers are not stored on BetPro Live servers.
• Transaction amounts, references and timestamps are retained as part of your account history for dispute resolution and responsible gaming monitoring.
• Financial data is retained for the period required to fulfil withdrawal obligations and address potential disputes.

5Cookies & Tracking

BetPro Live uses cookies and similar technologies to keep the platform functioning properly, maintain your login session and understand how players use the site. Cookies are small text files stored on your device — they do not contain your payment credentials or passwords.

• Essential cookies — required for the platform to work. These include session cookies that keep you logged in and security tokens that protect your account. You cannot opt out of essential cookies without losing platform functionality.
• Analytics cookies — used to understand which pages and games are most popular, how long sessions last and where players encounter issues. This data is aggregated and anonymised where possible.
• Preference cookies — remember settings like your preferred language and notification preferences so you don't have to reset them each visit.
• Marketing cookies — only placed if you have consented to receiving promotional communications. These help us show relevant bonus and game offers rather than generic content.

You can manage cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from using the core platform features.

6Third-Party Sharing

BetPro Live does not sell your personal data. We share data only with the specific third parties required to operate the platform, and only to the extent necessary for each party to perform their function.

• Payment providers (JazzCash, Easypaisa, Raast, banks) — to process your deposits and withdrawals in PKR.
• Game providers — casino, fish game and slot software providers receive a player session token to deliver gameplay. They do not receive your full name, CNIC or payment details.
• Identity verification services — where additional age or document verification is required, a specialist provider may process your CNIC details on our behalf under strict data agreements.
• Customer support tools — our live chat and support ticketing system processes communications you send to our team.
• Analytics platforms — anonymised, aggregated usage data may be processed by analytics tools to help us improve the platform experience.

All third-party service providers we work with are required to handle your data in accordance with applicable privacy standards and may only use it for the specific purpose for which it was shared. We do not share your data with advertisers, data brokers or any party for their independent commercial use.

7Data Retention

BetPro Live retains your personal data for as long as your account is active and for a reasonable period after account closure. The exact retention period depends on the type of data and the reason it was collected.

• Account and identity data is retained for the duration of your account and for a period after closure to allow for dispute resolution and responsible gaming record-keeping.
• Transaction and payment records are retained for the period required to address withdrawal disputes, bonus queries and any related financial queries raised after account closure.
• Support communications are retained for a reasonable period to maintain continuity in ongoing or follow-up queries.
• Analytics and usage data that has been fully anonymised may be retained indefinitely as it can no longer be linked back to you as an individual.

When data is no longer required, it is deleted or anonymised securely. If you request account deletion, we will process your request and confirm when deletion is complete — noting that some data may be retained for the minimum period required by our responsible gaming obligations.

8Your Rights

As a BetPro Live player, you have meaningful rights over the personal data we hold on you. Here is what you can ask for and how to exercise each right:

• Access — You can request a copy of the personal data BetPro Live holds about you. We will respond within a reasonable timeframe via your registered contact details.
• Correction — If any of your personal details are inaccurate or out of date, you can ask us to correct them. For details like your name or date of birth, verification may be required.
• Deletion — You can request that we delete your account and associated personal data. Deletion requests are processed subject to any outstanding balances, active wagering requirements and minimum retention obligations.
• Withdrawal of consent — Where we rely on your consent to process data (such as for marketing communications), you can withdraw that consent at any time without it affecting your ability to use the platform.
• Restriction — In certain circumstances, you can ask us to restrict how we process your data while a query or dispute is being resolved.

To exercise any of these rights, contact our support team via live chat or by email. We do not charge for handling data rights requests and aim to respond promptly. If your request is complex, we may need up to 30 days to respond in full.

9Children & Minors

BetPro Live is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. Age verification is a required step in the account registration and withdrawal process precisely to enforce this requirement.

If we discover that an account has been registered by or on behalf of a minor, the account will be immediately closed, any balance will be returned in line with our responsible gaming procedures, and all associated personal data will be deleted from our systems promptly.

If you are a parent or guardian and believe a minor has registered on BetPro Live, please contact our support team immediately via live chat so we can investigate and take action without delay.

10Security Measures

BetPro Live takes the security of your personal and financial data seriously. We use a combination of technical and procedural measures to protect the information we hold.

• All data in transit is encrypted using SSL/TLS — the padlock you see in your browser confirms your connection is secure.
• Stored personal data is held on secured servers with access restricted to authorised personnel only.
• Account access is protected by password hashing — plain-text passwords are never stored.
• Two-factor authentication is available for accounts where supported, adding an extra layer of protection to your login.
• Our team carries out regular reviews of access controls and data handling procedures.
• In the event of a data security incident that affects your personal data, we will notify you as soon as reasonably practicable with details of what occurred and what steps we are taking.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, do not share your login details, and contact support immediately if you suspect unauthorised access.

11Policy Updates

BetPro Live may update this Privacy Policy from time to time to reflect changes in how the platform operates, new services we introduce, or changes in applicable privacy standards. When updates are made, the "Last Updated" date at the top of this page will be revised accordingly.

For material changes — those that significantly affect how we use your data or your rights — we will notify registered players via the platform or by email before the changes take effect. Continued use of BetPro Live after a policy update has been published constitutes acceptance of the revised policy.

We encourage you to review this page periodically so you are always aware of how your information is handled.

12Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please reach out to our support team.

• Live chat is available 24/7 directly through the BetPro Live platform — this is the fastest way to reach us.
• You can also email us at the address listed in the footer of this page.
• For data rights requests, please include your registered mobile number and a brief description of your request so we can locate your account and respond efficiently.